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 B6
: Support, 24/7 reliability; service contract
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KEY
ENABLERS
MANAGED SERVICE
EMPOWERMENT
PROCEDURES
SUPPORT |
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MANAGED
SERVICE
A
effective managed service covers maintenance of all ICT
systems and an agreed list of core software applications
The
managed service follows a sensible policy that balances
the dangers of the Internet with the need to empower learners
The
managed service is subject to regular review and adjustment
to ensure that the school has the service it needs to
be completely effective in regards to ICT use
The
managed service allows for development of the range of
functions of the ICT systems
Under
lease-purchase, or similar arrangements, ICT hardware
is subject to a replacement and reallocation plan every
3-4 years
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EMPOWERMENT
The
school refuses to permit restrictions placed on learning
with ICT; security decisions, whilst important, must strike
the right balance
Teaching
staff have unrestricted access to the world wide web, email
etc
There
is a single, efficient, logging on procedure for access
to all applications and folders in a person's work area,
across the site and in other centres of learning that pupils
will attend
The
ICT technology, network system and Internet connection have
a sufficiently high specification that it can support memory
hungry, processor-demanding and high speed applications |
PROCEDURES
Teachers
and learners have each signed separate agreements which
describe the school's requirements as to how ICT systems
are to be used
There
are school-level arrangements for dealing with technical
problems rapidly
A
log book of problems encountered is reviewed by the SLT
to ensure that the school is getting good performance and
value for money from its ICT investment
Whenever
teachers are unable to focus completely on teaching, but
get drawn into ICT problems, these incidents should be examined
and procedures adjusted |
SUPPORT
Support
staff are fully trained to deal with first level technical
support issues
There
is good organisational support for the development of the
school's electronic library of teaching and learning resources,
linked to the work of the library or learning resources
area
Students
who make use of ICT at home have access to technical support
or guidance on resolving problems
Technical
support staff are encouraged to become fully involved in
understanding and supporting the development of ICT applications
across subjects; including attendance at meetings and CPD
activities |
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